There Was an Error Retrieving This Video Please Try Again Later Ring

The concept of Ring was intriguing and it definitely got a lot of attention when it launched. But with its last few updates, the negatives have rolled in, and users are dogpiling on the company to improve its app before they pull out and switch over.

For a company that boasts of its alive video streaming capabilities, their app should exist impeccable, only that is just not what some of the users are getting.

• What is Ring?
• Mutual problems with Ring app
• The app doesn't load/crashes
• Cannot Sign in
• Login document failure
• Warning tones missing
• Delayed/no notifications
• Live View Not Working
• Motion zone non working
• Event History won't play

What is Ring?

Developed past the retail giant, Amazon, Band is an integrated system of security that revolves around an IP camera, movement detection software, and a smartphone. Ring requires users to install their hardware (Ring doorbell, Security cameras), and link information technology to their smartphones via the internet.

The Ring doorbell, in item, put the company on the map. Past integrating movement detection software into it, the doorbell alerts users on their smartphone/tablet when someone arrives at their door, even before they ring the bong. Users tin answer the door right from their phones by speaking through the speaker embedded in the doorbell.

RELATED: How to fix low speaker volume outcome on Ring doorbell

Mutual problems with Band app

Ring hardware is complemented by its app that must be installed on a smartphone/tablet. This app acts as a command organization for all its functions. However, with contempo updates, the app seems to take gone from bad to worse.

Users have taken their complaints to the app store which is flooded with irate comments well-nigh the app'south functionality. Here are some of the most recurring problems along with possible solutions.

The app doesn't load/crashes

One of the virtually consistent problems with the app seems to be with its loading fourth dimension. Several users have complained that the app crashes on startup. Some other like problem is the sign-in loop. When the user inputs their username and password, the app crashes and restarts.

Possible solutions:

• Clear cache: Search for the app in the settings of the phone. Once selected curlicue downwards to the bottom to find the 'Clear cache' push button. Click this as well as the 'Clear data' button correct next to it. Relaunch the app. [How to clear app cache or app data on Android]
• Try uninstalling and reinstalling the application. Some users constitute this to aid gear up the problem.

Cannot Sign in

Users are finding information technology difficult to sign in to the app to admission their accounts. This is accompanied by the error bulletin 'An fault occurred trying to perform this operation. Try again'. 1 possible reason for this seems to exist VPNs that are routing the requests into black holes.

Possible solutions:

• If ad blocker is existence used, create an exception for the app.
• If VPN is beingness used,  create an exclusion or temporarily disable it before signing in. Notation: This only needs to be washed when yous demand to sign in to the app with your username and password; not every time yous launch the app.

Login document failure

This certificate error causes the login screen of the app to flash constantly, without allowing the user to input their credentials. The issue seems to be caused by an expired SSL certificate. Ring has addressed the problem and almost users have concluded that the problem has been fixed.

Possible solutions:

• Since the outcome has been fixed by the company, the problem could exist in the native app on your phone. Attempt uninstalling and reinstalling the app.
• Bank check that the app is upwardly to appointment, and does not have any updates pending.
• Restart the telephone.

Alert tones missing

Users believing they are missing notifications from the app, may not be completely correct. It turns out, the app may not accept all the required alarm tones in place for its notifications. This ways that fifty-fifty if a notification comes through, the alert tone does not sound.

Possible solutions:

• Search for the 'My files' folder on your phone. (Yous may use a File Explorer app or the inbuilt app to locate files on the internal retentivity of the device)
• Scroll down to the 'Ringtones' folder and click on information technology. Become to Ring > Audio > Ring_app_alert_tones.
• Select all the tones in the folder and click 'Copy'. Now become back to the main 'Internal retention > Notifications. Paste the copied files into this folder.
• Relaunch the Ring app and go to App alert tones > Sound. Y'all should exist able to meet all the alert tones listed.

Delayed/no notifications

This remains one of the most persistent bug even afterwards fresh updates to the app. Users receive notifications minutes and sometimes fifty-fifty hours later on the incident has happened. This defeats the purpose of the product and users are understandably bellyaching.

Possible solutions:

• Make sure alerts are allowed (and not silenced) for the awarding. Get to Applications > Ring and toggle notifications ON
• Disable 'power saving' mode on your device. This sometimes kills background apps and prevents them from sending notifications.

Notation: OnePlus is aware of this recurring problem for its users and is working on a fix.

Live View Not Working

One of the big selling points for the Ring Doorbell is the ability to view in real-fourth dimension what is happening around your house. Some users, all the same, take reported encountering an outcome with the same.

Possible solutions:

• If your router is broadcasting on both 2.5 GHz also as five GHz, brand sure that the Wifi Network Name is different for both.
• Change your router encryption to WPA (non WPA two). Ring Doorbell does non support WPA2 or higher encryption.
• Live View requires significantly higher Wi-Fi speeds, and so check whether someone is hogging up the bandwidth.

Move zone not working

Ring allows users to set the zones in which the camera will notice motion. Setting move zones prevents the camera from existence triggered by passing traffic. All the same, these zones do not seem to be very restrictive, as users are complaining that their devices are being triggered by events that occur far out of the zone.

Possible solutions:

• Check the level of the 'Smart alarm' setting on the app. If there is too much move beingness detected, endeavour reducing it to 'Light'.
• Reset the motility zone, and click 'Salvage'.
• Go to Motion Settings > Motion Zones, reduce the Motion Sensitivity slider to 'People Only'.

Event History won't play

The Event History panel in the Ring app allows users to view by recordings. Some users are encountering playback issues with erstwhile saved videos. This upshot has been addressed past Band.

Possible solutions:

• Uninstall the application, restart the phone, and reinstall the Ring app from the Play Store.
• Make sure the Ring app and the mobile device is updated to the latest version.

The Ring has sturdy devices with everyday functionality. We hope the app tin can match up to the production. Did y'all find any other problems with the Ring app? Allow usa know in the comments below.

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Source: https://nerdschalk.com/ring-app-not-working-problems-solutions/

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